Resume

Senior UX Designer
VA.gov, Health Portfolio
Contractor: Ad Hoc LLC / Washington, D.C. (remote)
Jul. 2023-present

Collaborate with a broad landscape of design leads and clinicians to shape the north-star strategy of a multi-year phased build-out of the VA’s patient-facing health portal.
Led end-to-end design of a mobile-first secondary navigation component for the health portal that led to 6-fold increase in mobile engagement.
Scout out and solution around unidentified problems in the holistic health experience: such as inconsistent design components between tools, access issues, incorrect alerts.
Mentor and coach other designers, leading efforts to support delivery and team development, and fostering a culture of feedback and attention to craft.

Senior Information Architect
VA.gov Design Systems Governance
Contractor: Ad Hoc LLC / Washington, D.C. (remote)
Oct. 2022-Jul. 2023

Uphold design system standards by conducting design reviews and auditing product/feature release cycles for 50+ teams building on VA.gov and the VA’s mobile app prior to product launches.
Managed a strategic initiative to reduce 100+ confusing experience standards used to evaluate whether products are ready for launch down to 23, revolutionizing our ability to report meaningful metrics about the product health of VA.gov.

UX Designer & Researcher
Express Leads pilot program
Contractor: GovWizely / Washington, D.C. (remote)
2020-2022

Co-managed a pilot program that aimed to get verified international trade opportunities in front of U.S. businesses at earlier stages in the RFP process to give them a competitive edge at market.
Led multi-method user research to gain insights about pain points for small-medium U.S. businesses in the international trade market.
Identified opportunities for technical automation on the pilot program, and contributed to product design planning sessions to strategize scaling the solution to new continents and trade sectors.

Head of Exhibitions and Outreach
Vanderbilt University Libraries / Nashville, TN
2017-2018

Strategized with key university partners to identify opportunities for exhibitions to increase overall engagement with the university’s libraries and engagement to grow funding.
Operationalized Vanderbilt’s exhibit development process, which allowed us to triple exhibit output (from 3 to 10 shows a year) and led to donor engagement and program endowment expansion from $500k to $3 million.
Planned curatorial talks and instructional sessions utilizing special collections materials to teach curatorial skills to wide ranging groups of visiting curators, from seasoned faculty to undergraduate students.
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Digital Projects Librarian
Vanderbilt University Libraries / Nashville, TN
2013-2017

Created and managed the long-term sustainability plan for digital assets from the Special Collections Library’s digitization outputs, including adopting XML schemas and database management plans, and a data governance model.

Developed sustainable processes and university support for metadata creation within the library ecosystem, as well as for migrating legacy digital projects.
Cataloged the special collections library’s rare materials.
Served on several cross-functional task forces on schema development and data infrastructure needs for the university.
Curated and designed physical and online exhibitions.

UX/CX Designer
Search.gov program

Contractor: GovWizely / Washington, D.C. (remote)
2012-2013

Conducted user research with state and federal client users around pain points with the Search.gov administrative portal, which led to a complete redesign that increased engagement by over 200%.
Advised government agencies on site search design, SEO, and API capabilities they could leverage to improve on-site search results.
Identified common roadblocks within the Search.gov product by collecting user feedback and data metrics, and slotting improvements into the product roadmap.
Led CX by developing templated responses and messaging around major pain & happiness points, eliminating bottlenecks in customer feedback.